FlashCare
A mobile-first telemedicine platform designed to connect individuals in rural and underserved areas with volunteer doctors.
Overview
FlashCare is a mobile-first telemedicine platform designed to connect individuals in rural and underserved areas with volunteer doctors for free virtual consultations. The initiative aimed to bridge healthcare access gaps by leveraging AI, real-time communication, and local-language support, making critical health services more accessible to patients with limited infrastructure, resources, or digital literacy.
Aim & Role
Objectives
- Enable real-time video/audio consultations optimized for low-bandwidth networks
- Provide AI-driven symptom triage for early assessments and reduced hospital strain
- Ensure accessibility through voice navigation, offline support, and local language options
- Establish infrastructure for digital prescriptions, EHRs, and emergency referrals
- Build a modular, scalable platform for future expansion.
My Role
I served as the Product Manager, taking full ownership of the discovery and requirements definition process. I transformed a high-level concept into a comprehensive, investor-ready PRD that prioritized usability, scalability, and medical compliance.
Process & Methodology
- Defined product vision and scope through collaborative ideation and health sector research
- Conducted user persona analysis to map pain points for rural patients, volunteer doctors, and medical facilities
- Translated conceptual ideas into tangible user stories and journeys using Figma and Google Docs
- Authored comprehensive PRD covering functional & non-functional requirements, MVP scope, user flow, and architecture considerations
- Developed detailed use case system for AI triage, doctor-patient interaction, and emergency escalation
- Created Figma-based user flow diagram outlining end-to-end journey of patients and doctors.
Challenges & Solutions
Challenges Faced
- Addressing connectivity issues in rural areas with limited internet infrastructure
- Ensuring user privacy and data security compliance with healthcare regulations
- Creating intuitive interfaces for users with varying technical literacy levels
- Balancing comprehensive features with app performance and accessibility
- Building trust in AI-driven healthcare solutions in rural communities.
Solutions Implemented
- Designed mobile-first architecture with offline-first capabilities for areas with poor connectivity
- Implemented strong encryption and HIPAA-compliant data handling protocols
- Created icon-based navigation with voice prompts and audio content for accessibility
- Integrated local language support with voice-guided features for non-text-based interactions
- Proposed modular design for scalable platform expansion and future features.
Outcomes & Impact
- Delivered comprehensive PRD that served as foundation for development, investor presentations, and stakeholder onboarding
- Defined clear MVP feature set, saving future development team estimated 4-6 weeks of discovery and planning
- Built trust and alignment across internal stakeholders by grounding vision in user-centric documentation
- Positioned product to attract partnerships with NGOs, local health providers, and government health initiatives
- Created structured 9-month roadmap from discovery to post-launch iteration.