POS-Padi
A web-based business management tool built for POS agents and business owners to manage their operations, prevent fraud, and improve financial visibility.
Overview
POS-Padi is a centralized POS management platform designed to help POS agents, aggregators, and business owners monitor terminals, prevent fraud, manage finances, and resolve transaction disputes. Built for the fast-growing informal financial economy in Nigeria, it addresses operational risks like cash shortages, fraud, and limited visibility across multiple agents and terminals.
Aim & Role
Objectives
- Reduce financial loss from unresolved disputes and unmonitored transactions
- Provide agents and business owners with real-time visibility into business performance
- Prevent fraud through proactive alerting and activity monitoring
- Streamline onboarding and terminal management for aggregators
- Enable access to nearby liquidity sources via a verified supplier network.
My Role
As a Product Management Intern, I actively led the product discovery and MVP scoping process for the project, resulting in a complete Product Requirements Document (PRD) that aligned the team around measurable goals. I supported and facilitated daily and weekly planning sessions across design and development teams, translated business goals into user stories and technical requirements, and collaborated closely with team leads to resolve blockers and ensure progress.
Process & Methodology
- Conducted interviews with POS agents and aggregators to understand workflow pain points
- Mapped user personas and customer journeys to inform the MVP design
- Defined features based on business impact, usability, and launch viability
- Prioritized core MVP features based on impact on fraud prevention, customer satisfaction, and operational clarity
- Translated discovery insights into clearly scoped epics, user stories, and measurable success metrics
- Scoped a lean web-based MVP that reduced build complexity and allowed for faster time-to-market.
Challenges & Solutions
Challenges Faced
- Technical ambiguity around third-party POS terminal API integration
- Multiple conflicting stakeholder priorities across operations and tech
- Complexity in multi-agent transaction data visibility
- Balancing comprehensive features with ease of use for non-technical users
- Ensuring data security and compliance with financial regulations.
Solutions Implemented
- Defined modular architecture to decouple MVP features from external dependencies
- Applied MoSCoW prioritization and facilitated alignment workshops to define a realistic MVP
- Designed role-based dashboard with filtering by agent, terminal, and transaction type
- Built modular payment integrations that support multiple providers and easy switching
- Created customizable dashboards and workflows that adapt to different business types.
Project Gallery
Outcomes & Impact
- Delivered a full MVP PRD in under 3 weeks, ready for design and engineering
- Aligned a multi-disciplinary team around clearly scoped milestones and feature definitions
- Defined success metrics that project 50% reduction in unresolved disputes via structured reporting system, 70% detection of suspicious activities using smart alerts and fraud rules, 90% onboarding success for new agents with simplified workflows, 85% user satisfaction from pilot agents due to financial tracking and real-time notifications, and 75% successful cash requests through integrated supplier network during pilot testing.